TicketAssistent/app/Services/QuickReplyResolver.php

<?php

namespace App\Services;

use App\Models\Article;
use App\Models\QuickReply;

class QuickReplyResolver
{
    public function resolveForArticle(?Article $article): ?QuickReply
    {
        if ($article === null) {
            return null;
        }

        if (! $article->relationLoaded('quickReplies')) {
            $article->load('quickReplies');
        }

        return $article->quickReplies
            ->where('is_active', true)
            ->sortBy('title')
            ->first();
    }
}