f939133fe0
- Created `quick-replies.blade.php` for managing quick replies. - Added `settings.blade.php` for admin settings management. - Implemented `ticket-show.blade.php` to display ticket details. - Introduced `timeline-card.blade.php` component for displaying timeline information. Enhance quick reply management functionality - Developed `quick-reply-manager.blade.php` for creating and editing quick replies. - Integrated Livewire for dynamic interaction and validation. Implement settings page for AI configuration - Created `settings-page.blade.php` for managing AI settings, including prompts and provider instances. - Added functionality for managing models and embeddings. Add ticket show functionality with real-time updates - Implemented ticket details view with processing status and tool call logs. - Added support for displaying article suggestions and error messages. Create unit tests for AI classifier and domain info tool - Added `AIClassifierServiceTest.php` to validate AI classifier functionality. - Implemented `DomainInfoToolTest.php` for domain parameter validation. - Created `OxxaClientTest.php` to test API interactions and password hashing.
68 lines
2.5 KiB
PHP
68 lines
2.5 KiB
PHP
<?php
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namespace App\Services;
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use App\Models\Ticket;
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use App\Services\Llm\LlmClientInterface;
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use Illuminate\Support\Str;
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class KnowledgeGapService
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{
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public function __construct(
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private readonly LlmClientInterface $llmClient,
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private readonly AppSettingsService $settings,
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) {}
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public function shouldCreateDraft(Ticket $ticket, array $result): bool
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{
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$confidence = (float) ($result['confidence'] ?? 0);
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if ($confidence < 0.45) {
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return true;
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}
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$explanation = mb_strtolower((string) ($result['explanation'] ?? ''));
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$signals = ['does not contain', 'niet relevant', 'mismatch', 'no article', 'onvoldoende', 'server outage'];
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foreach ($signals as $signal) {
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if (str_contains($explanation, $signal)) {
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return true;
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}
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}
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return false;
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}
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public function suggestArticleDraft(Ticket $ticket, array $result): array
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{
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$question = $ticket->normalized_message ?: $ticket->message;
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$language = (string) ($ticket->redaction_report['language'] ?? 'nl');
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$topCandidates = json_encode($result['top_3_candidates'] ?? [], JSON_UNESCAPED_UNICODE);
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$basePrompt = $this->settings->getPrompt('knowledge_gap', 'Create a draft knowledge base article suggestion. Return JSON only with keys: title, content.');
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$prompt = $basePrompt."\n\n".
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"Klantvraag:\n{$question}\n\n".
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"Originele taal: {$language}. Schrijf titel en inhoud in deze taal.\n\n".
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"Huidige kandidaten (mogelijk onvoldoende):\n{$topCandidates}\n\n".
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'Content moet praktisch zijn met duidelijke stappen.';
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$title = 'Concept: '.Str::limit($question, 80, '');
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$content = "Deze vraag kon nog niet goed worden beantwoord vanuit de huidige kennisbank.\n\n".
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"Klantvraag:\n".$question."\n\n".
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'Actie: supportmedewerker vult dit artikel aan met definitieve stappen en context.';
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try {
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$raw = trim($this->llmClient->generate($prompt, ['expect_json' => true, 'task' => 'knowledge_gap']));
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$decoded = json_decode($raw, true);
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if (is_array($decoded)) {
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$title = trim((string) ($decoded['title'] ?? $title));
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$content = trim((string) ($decoded['content'] ?? $content));
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}
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} catch (\Throwable) {
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}
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return [
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'title' => $title,
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'content' => $content,
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];
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}
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}
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