TicketAssistent/app/Services/AdminTicketService.php

<?php

namespace App\Services;

use App\Models\Ticket;

class AdminTicketService
{
    public function paginateWithDecision(int $perPage = 10)
    {
        return Ticket::query()
            ->with(['decisions.article', 'bestArticle'])
            ->latest()
            ->paginate($perPage);
    }

    public function findWithTimeline(int $ticketId): ?Ticket
    {
        return Ticket::query()
            ->with(['bestArticle', 'draftArticle', 'logs', 'decisions.article', 'toolCalls.article'])
            ->find($ticketId);
    }
}