Add admin views for quick replies, settings, and ticket details

- Created `quick-replies.blade.php` for managing quick replies.
- Added `settings.blade.php` for admin settings management.
- Implemented `ticket-show.blade.php` to display ticket details.
- Introduced `timeline-card.blade.php` component for displaying timeline information.

Enhance quick reply management functionality

- Developed `quick-reply-manager.blade.php` for creating and editing quick replies.
- Integrated Livewire for dynamic interaction and validation.

Implement settings page for AI configuration

- Created `settings-page.blade.php` for managing AI settings, including prompts and provider instances.
- Added functionality for managing models and embeddings.

Add ticket show functionality with real-time updates

- Implemented ticket details view with processing status and tool call logs.
- Added support for displaying article suggestions and error messages.

Create unit tests for AI classifier and domain info tool

- Added `AIClassifierServiceTest.php` to validate AI classifier functionality.
- Implemented `DomainInfoToolTest.php` for domain parameter validation.
- Created `OxxaClientTest.php` to test API interactions and password hashing.

app/Http/Controllers/AdminTicketController.php

@@ -0,0 +1,20 @@
+<?php
+
+namespace App\Http\Controllers;
+
+use App\Services\AdminTicketService;
+use Illuminate\Contracts\View\View;
+
+class AdminTicketController extends Controller
+{
+    public function show(int $ticket, AdminTicketService $service): View
+    {
+        $record = $service->findWithTimeline($ticket);
+
+        abort_if($record === null, 404);
+
+        return view('admin.ticket-show', [
+            'ticket' => $record,
+        ]);
+    }
+}

app/Http/Controllers/Api/ArticleController.php

@@ -25,4 +25,4 @@ class ArticleController extends Controller
             'data' => $article,
         ], 201);
     }
-}
+}

app/Http/Controllers/Api/TicketController.php

@@ -5,48 +5,33 @@ namespace App\Http\Controllers\Api;
 use App\Exceptions\OllamaUnavailableException;
 use App\Http\Controllers\Controller;
 use App\Http\Requests\StoreTicketRequest;
-use App\Models\Ticket;
-use App\Services\EmbeddingService;
-use App\Services\SemanticSearchService;
+use App\Services\TicketIngestionService;
 use Illuminate\Http\JsonResponse;
 
 class TicketController extends Controller
 {
     public function __construct(
-        private readonly EmbeddingService $embeddingService,
-        private readonly SemanticSearchService $semanticSearchService,
+        private readonly TicketIngestionService $ticketIngestionService,
     ) {}
 
     public function store(StoreTicketRequest $request): JsonResponse
     {
         try {
-            $embedding = $this->embeddingService->embed($request->string('message')->toString());
+            $ingested = $this->ticketIngestionService->ingest(
+                $request->string('message')->toString(),
+                $request->validated('api_credentials')
+            );
         } catch (OllamaUnavailableException $e) {
             return response()->json([
-                'message' => 'Ollama is unavailable. Could not generate embedding.',
+                'message' => 'LLM provider is unavailable. Ticket kon niet verwerkt worden.',
+                'reason' => $e->getMessage(),
             ], 503);
         }
 
-        $ticket = Ticket::query()->create([
-            'message' => $request->string('message')->toString(),
-            'embedding' => $embedding,
-        ]);
-
-        try {
-            $result = $this->semanticSearchService->findBestArticle($ticket);
-        } catch (OllamaUnavailableException $e) {
-            return response()->json([
-                'message' => 'Ticket saved, but Ollama ranking is unavailable.',
-                'ticket_id' => $ticket->id,
-            ], 202);
-        }
-
         return response()->json([
-            'ticket_id' => $ticket->id,
-            'best_article' => $result['best_article'],
-            'confidence' => $result['confidence'],
-            'explanation' => $result['explanation'],
-            'top_3_candidates' => $result['top_3_candidates'],
-        ], 201);
+            'ticket_id' => $ingested['ticket']->id,
+            'status' => 'queued',
+            'message' => 'Ticket ontvangen en in verwerking gezet.',
+        ], 202);
     }
-}
+}