TicketAssistent/app/Models/QuickReply.php

<?php

namespace App\Models;

use Illuminate\Database\Eloquent\Model;
use Illuminate\Database\Eloquent\Relations\BelongsToMany;

class QuickReply extends Model
{
    protected $fillable = [
        'title',
        'content',
        'is_active',
    ];

    protected $casts = [
        'is_active' => 'boolean',
    ];

    public function articles(): BelongsToMany
    {
        return $this->belongsToMany(Article::class)->withTimestamps();
    }
}