ticketIngestionService->ingest( $request->string('message')->toString(), $request->validated('api_credentials') ); } catch (OllamaUnavailableException $e) { return response()->json([ 'message' => 'LLM provider is unavailable. Ticket kon niet verwerkt worden.', 'reason' => $e->getMessage(), ], 503); } return response()->json([ 'ticket_id' => $ingested['ticket']->id, 'status' => 'queued', 'message' => 'Ticket ontvangen en in verwerking gezet.', ], 202); } }