<?php

namespace App\Livewire\Admin;

use App\Jobs\ProcessTicketJob;
use App\Models\Ticket;
use App\Services\AdminTicketService;
use App\Services\TicketProcessingLoggerService;
use Livewire\Component;

class TicketShow extends Component
{
    public int $ticketId;

    public function mount(int $ticketId): void
    {
        $this->ticketId = $ticketId;
    }

    public function reprocess(TicketProcessingLoggerService $logger): void
    {
        $ticket = Ticket::query()->find($this->ticketId);
        abort_if($ticket === null, 404);

        $ticket->update([
            'status' => 'queued',
            'best_article_id' => null,
            'confidence' => null,
            'explanation' => null,
            'support_reply' => null,
            'needs_article_draft' => false,
            'draft_article_id' => null,
            'result_payload' => null,
            'error_message' => null,
            'processed_at' => null,
        ]);

        $logger->log($ticket, 'queued', 'info', 'Ticket handmatig opnieuw in queue geplaatst via admin.');
        ProcessTicketJob::dispatch($ticket->id);

        session()->flash('success', 'Ticket is opnieuw in de queue geplaatst.');
    }

    public function render(AdminTicketService $service)
    {
        $ticket = $service->findWithTimeline($this->ticketId);
        abort_if($ticket === null, 404);

        return view('livewire.admin.ticket-show', [
            'ticket' => $ticket,
        ]);
    }
}