Add admin views for quick replies, settings, and ticket details

- Created `quick-replies.blade.php` for managing quick replies.
- Added `settings.blade.php` for admin settings management.
- Implemented `ticket-show.blade.php` to display ticket details.
- Introduced `timeline-card.blade.php` component for displaying timeline information.

Enhance quick reply management functionality

- Developed `quick-reply-manager.blade.php` for creating and editing quick replies.
- Integrated Livewire for dynamic interaction and validation.

Implement settings page for AI configuration

- Created `settings-page.blade.php` for managing AI settings, including prompts and provider instances.
- Added functionality for managing models and embeddings.

Add ticket show functionality with real-time updates

- Implemented ticket details view with processing status and tool call logs.
- Added support for displaying article suggestions and error messages.

Create unit tests for AI classifier and domain info tool

- Added `AIClassifierServiceTest.php` to validate AI classifier functionality.
- Implemented `DomainInfoToolTest.php` for domain parameter validation.
- Created `OxxaClientTest.php` to test API interactions and password hashing.

tests/Unit/AIClassifierServiceTest.php

@@ -0,0 +1,84 @@
+<?php
+
+namespace Tests\Unit;
+
+use App\DTOs\ArticleCandidateDTO;
+use App\Services\AIClassifierService;
+use App\Services\AppSettingsService;
+use App\Services\ClassifierPromptBuilder;
+use App\Services\Llm\LlmClientInterface;
+use App\Services\LlmJsonDecoder;
+use App\Services\ToolCallRequestValidator;
+use Tests\TestCase;
+
+class AIClassifierServiceTest extends TestCase
+{
+    public function test_it_returns_validated_domain_tool_call_from_llm_json(): void
+    {
+        $client = new class implements LlmClientInterface
+        {
+            public string $prompt = '';
+
+            public function embed(string $text): array
+            {
+                return [];
+            }
+
+            public function generate(string $prompt, array $options = []): string
+            {
+                $this->prompt = $prompt;
+
+                return json_encode([
+                    'article_id' => 42,
+                    'confidence' => 0.91,
+                    'explanation' => 'Past bij domeininformatie.',
+                    'tool_call' => [
+                        'action' => 'domain_inf',
+                        'parameters' => ['sld' => 'Example', 'tld' => 'NL'],
+                        'reason' => 'Domeinstatus is nodig.',
+                    ],
+                ]);
+            }
+        };
+
+        $settings = new class extends AppSettingsService
+        {
+            public function getPrompt(string $key, ?string $default = null): ?string
+            {
+                return 'Select best article.';
+            }
+
+            public function get(string $key, ?string $default = null): ?string
+            {
+                return $default;
+            }
+        };
+
+        $service = new AIClassifierService(
+            $client,
+            $settings,
+            new ClassifierPromptBuilder,
+            new LlmJsonDecoder,
+            new ToolCallRequestValidator
+        );
+        $result = $service->rank('Hoe staat example.nl ingesteld?', [
+            new ArticleCandidateDTO(
+                articleId: 42,
+                title: 'Domein controleren',
+                content: 'Controleer domeininformatie.',
+                distance: 0.12,
+                note: 'Gebruik domain_inf wanneer een volledig domein genoemd wordt.',
+                allowedActions: ['domain_inf'],
+            ),
+        ]);
+
+        $this->assertSame(42, $result->articleId);
+        $this->assertSame([
+            'action' => 'domain_inf',
+            'parameters' => ['sld' => 'example', 'tld' => 'nl'],
+            'reason' => 'Domeinstatus is nodig.',
+        ], $result->toolCall);
+        $this->assertStringContainsString('Allowed actions: ["domain_inf"]', $client->prompt);
+        $this->assertStringContainsString('Internal note for support assistant', $client->prompt);
+    }
+}