Add admin views for quick replies, settings, and ticket details

- Created `quick-replies.blade.php` for managing quick replies.
- Added `settings.blade.php` for admin settings management.
- Implemented `ticket-show.blade.php` to display ticket details.
- Introduced `timeline-card.blade.php` component for displaying timeline information.

Enhance quick reply management functionality

- Developed `quick-reply-manager.blade.php` for creating and editing quick replies.
- Integrated Livewire for dynamic interaction and validation.

Implement settings page for AI configuration

- Created `settings-page.blade.php` for managing AI settings, including prompts and provider instances.
- Added functionality for managing models and embeddings.

Add ticket show functionality with real-time updates

- Implemented ticket details view with processing status and tool call logs.
- Added support for displaying article suggestions and error messages.

Create unit tests for AI classifier and domain info tool

- Added `AIClassifierServiceTest.php` to validate AI classifier functionality.
- Implemented `DomainInfoToolTest.php` for domain parameter validation.
- Created `OxxaClientTest.php` to test API interactions and password hashing.

config/services.php

@@ -1,14 +1,20 @@
 <?php
 
 return [
-    'ollama' => [
-        'base_url' => env('OLLAMA_BASE_URL', 'http://localhost:11434'),
-        'embed_model' => env('OLLAMA_EMBED_MODEL', 'nomic-embed-text'),
-        'chat_model' => env('OLLAMA_CHAT_MODEL', 'llama3'),
-        'timeout' => (int) env('OLLAMA_TIMEOUT', 30),
+    'llm' => [
+        'provider' => env('LLM_PROVIDER', 'ollama'),
+        'base_url' => env('LLM_BASE_URL', env('OLLAMA_BASE_URL', 'http://localhost:11434')),
+        'embedding_model' => env('LLM_EMBEDDING_MODEL', env('OLLAMA_EMBED_MODEL', 'nomic-embed-text')),
+        'chat_model' => env('LLM_CHAT_MODEL', env('OLLAMA_CHAT_MODEL', 'llama3')),
+        'timeout' => (int) env('LLM_TIMEOUT', env('OLLAMA_TIMEOUT', 30)),
+        'ranking_enabled' => filter_var(env('LLM_RANKING_ENABLED', true), FILTER_VALIDATE_BOOL),
     ],
     'embedding' => [
         'dimension' => (int) env('EMBEDDING_DIMENSION', 768),
         'queue_embeddings' => filter_var(env('QUEUE_EMBEDDINGS', false), FILTER_VALIDATE_BOOL),
     ],
-];
+    'oxxa' => [
+        'endpoint' => env('OXXA_API_ENDPOINT', ''),
+        'timeout' => (int) env('OXXA_TIMEOUT', 60),
+    ],
+];