Add admin views for quick replies, settings, and ticket details

- Created `quick-replies.blade.php` for managing quick replies. - Added `settings.blade.php` for admin settings management. - Implemented `ticket-show.blade.php` to display ticket details. - Introduced `timeline-card.blade.php` component for displaying timeline information. Enhance quick reply management functionality - Developed `quick-reply-manager.blade.php` for creating and editing quick replies. - Integrated Livewire for dynamic interaction and validation. Implement settings page for AI configuration - Created `settings-page.blade.php` for managing AI settings, including prompts and provider instances. - Added functionality for managing models and embeddings. Add ticket show functionality with real-time updates - Implemented ticket details view with processing status and tool call logs. - Added support for displaying article suggestions and error messages. Create unit tests for AI classifier and domain info tool - Added `AIClassifierServiceTest.php` to validate AI classifier functionality. - Implemented `DomainInfoToolTest.php` for domain parameter validation. - Created `OxxaClientTest.php` to test API interactions and password hashing.
2026-04-30 01:50:21 +02:00
parent 01aa115a49
commit f939133fe0
103 changed files with 4721 additions and 245 deletions
--- a/app/Services/Tools/TicketToolCallService.php
+++ b/app/Services/Tools/TicketToolCallService.php
@@ -0,0 +1,117 @@
+<?php
+
+namespace App\Services\Tools;
+
+use App\Models\Article;
+use App\Models\Ticket;
+use App\Models\TicketToolCall;
+use App\Services\TicketProcessingLoggerService;
+use Throwable;
+
+class TicketToolCallService
+{
+    public function __construct(
+        private readonly DomainInfoTool $domainInfoTool,
+        private readonly TicketProcessingLoggerService $logger,
+    ) {}
+
+    public function executeRequestedTool(Ticket $ticket, ?Article $article, ?array $toolCall): ?TicketToolCall
+    {
+        if ($toolCall === null || $article === null) {
+            return null;
+        }
+
+        $action = (string) ($toolCall['action'] ?? '');
+        $parameters = is_array($toolCall['parameters'] ?? null) ? $toolCall['parameters'] : [];
+        $allowedActions = $article->allowed_actions ?? [];
+
+        if (! in_array($action, $allowedActions, true)) {
+            return $this->recordSkipped($ticket, $article, $action, $parameters, 'Action is not allowed for the selected article.');
+        }
+
+        if ($action !== DomainInfoTool::ACTION) {
+            return $this->recordSkipped($ticket, $article, $action, $parameters, 'Unsupported tool action.');
+        }
+
+        try {
+            $parameters = $this->domainInfoTool->validateParameters($parameters);
+        } catch (Throwable $e) {
+            return $this->recordSkipped($ticket, $article, $action, $parameters, $e->getMessage());
+        }
+
+        $credentials = $ticket->api_credentials;
+        if (! is_array($credentials) || empty($credentials['apiuser']) || empty($credentials['apipassword'])) {
+            return $this->recordSkipped($ticket, $article, $action, $parameters, 'API credentials are missing for this ticket.');
+        }
+
+        $record = TicketToolCall::query()->create([
+            'ticket_id' => $ticket->id,
+            'article_id' => $article->id,
+            'action' => $action,
+            'status' => 'running',
+            'parameters' => $parameters,
+        ]);
+
+        $this->logger->log($ticket, 'tool_call', 'info', 'Toolcall gestart.', [
+            'tool_call_id' => $record->id,
+            'action' => $action,
+            'parameters' => $parameters,
+        ]);
+
+        try {
+            $response = $this->domainInfoTool->execute($parameters, $credentials);
+            $status = ($response['ok'] ?? false) === true ? 'success' : 'failed';
+
+            $record->update([
+                'status' => $status,
+                'response' => $response,
+                'error' => $status === 'failed' ? (string) ($response['error'] ?? 'Tool returned an error.') : null,
+                'executed_at' => now(),
+            ]);
+
+            $this->logger->log($ticket, 'tool_call', $status, 'Toolcall afgerond.', [
+                'tool_call_id' => $record->id,
+                'action' => $action,
+                'parameters' => $parameters,
+                'response' => $response,
+            ]);
+        } catch (Throwable $e) {
+            $record->update([
+                'status' => 'failed',
+                'error' => $e->getMessage(),
+                'executed_at' => now(),
+            ]);
+
+            $this->logger->log($ticket, 'tool_call', 'error', 'Toolcall gefaald.', [
+                'tool_call_id' => $record->id,
+                'action' => $action,
+                'parameters' => $parameters,
+                'error' => $e->getMessage(),
+            ]);
+        }
+
+        return $record->refresh();
+    }
+
+    private function recordSkipped(Ticket $ticket, Article $article, string $action, array $parameters, string $reason): TicketToolCall
+    {
+        $record = TicketToolCall::query()->create([
+            'ticket_id' => $ticket->id,
+            'article_id' => $article->id,
+            'action' => $action !== '' ? $action : 'unknown',
+            'status' => 'skipped',
+            'parameters' => $parameters,
+            'error' => $reason,
+            'executed_at' => now(),
+        ]);
+
+        $this->logger->log($ticket, 'tool_call', 'warning', 'Toolcall overgeslagen.', [
+            'tool_call_id' => $record->id,
+            'action' => $record->action,
+            'parameters' => $parameters,
+            'reason' => $reason,
+        ]);
+
+        return $record;
+    }
+}