Add admin views for quick replies, settings, and ticket details

- Created `quick-replies.blade.php` for managing quick replies.
- Added `settings.blade.php` for admin settings management.
- Implemented `ticket-show.blade.php` to display ticket details.
- Introduced `timeline-card.blade.php` component for displaying timeline information.

Enhance quick reply management functionality

- Developed `quick-reply-manager.blade.php` for creating and editing quick replies.
- Integrated Livewire for dynamic interaction and validation.

Implement settings page for AI configuration

- Created `settings-page.blade.php` for managing AI settings, including prompts and provider instances.
- Added functionality for managing models and embeddings.

Add ticket show functionality with real-time updates

- Implemented ticket details view with processing status and tool call logs.
- Added support for displaying article suggestions and error messages.

Create unit tests for AI classifier and domain info tool

- Added `AIClassifierServiceTest.php` to validate AI classifier functionality.
- Implemented `DomainInfoToolTest.php` for domain parameter validation.
- Created `OxxaClientTest.php` to test API interactions and password hashing.

app/Services/TicketResultPayloadBuilder.php

@@ -0,0 +1,23 @@
+<?php
+
+namespace App\Services;
+
+use App\Models\QuickReply;
+use App\Models\TicketToolCall;
+
+class TicketResultPayloadBuilder
+{
+    public function build(array $result, ?TicketToolCall $toolCallRecord, ?QuickReply $quickReply, bool $knowledgeGap, ?array $draftSuggestion): array
+    {
+        return [
+            'top_3_candidates' => $result['top_3_candidates'],
+            'top_5_candidates' => $result['top_5_candidates'] ?? [],
+            'classifier_raw_response' => $result['classifier_raw_response'] ?? null,
+            'requested_tool_call' => $result['requested_tool_call'] ?? null,
+            'tool_call' => $toolCallRecord?->toArray(),
+            'quick_reply' => $quickReply?->only(['id', 'title']),
+            'knowledge_gap' => $knowledgeGap,
+            'draft_article_suggestion' => $draftSuggestion,
+        ];
+    }
+}