Add admin views for quick replies, settings, and ticket details

- Created `quick-replies.blade.php` for managing quick replies.
- Added `settings.blade.php` for admin settings management.
- Implemented `ticket-show.blade.php` to display ticket details.
- Introduced `timeline-card.blade.php` component for displaying timeline information.

Enhance quick reply management functionality

- Developed `quick-reply-manager.blade.php` for creating and editing quick replies.
- Integrated Livewire for dynamic interaction and validation.

Implement settings page for AI configuration

- Created `settings-page.blade.php` for managing AI settings, including prompts and provider instances.
- Added functionality for managing models and embeddings.

Add ticket show functionality with real-time updates

- Implemented ticket details view with processing status and tool call logs.
- Added support for displaying article suggestions and error messages.

Create unit tests for AI classifier and domain info tool

- Added `AIClassifierServiceTest.php` to validate AI classifier functionality.
- Implemented `DomainInfoToolTest.php` for domain parameter validation.
- Created `OxxaClientTest.php` to test API interactions and password hashing.

app/Services/TicketIngestionService.php

@@ -0,0 +1,49 @@
+<?php
+
+namespace App\Services;
+
+use App\Jobs\ProcessTicketJob;
+use App\Models\Ticket;
+
+class TicketIngestionService
+{
+    public function __construct(
+        private readonly TicketProcessingLoggerService $logger,
+    ) {}
+
+    public function ingest(string $message, ?array $apiCredentials = null): array
+    {
+        $ticket = Ticket::query()->create([
+            'message' => $message,
+            'status' => 'queued',
+            'api_credentials' => $this->sanitizeCredentials($apiCredentials),
+        ]);
+
+        $this->logger->log($ticket, 'queued', 'info', 'Ticket in queue geplaatst.');
+        ProcessTicketJob::dispatch($ticket->id);
+
+        return [
+            'ticket' => $ticket,
+            'result' => null,
+        ];
+    }
+
+    private function sanitizeCredentials(?array $apiCredentials): ?array
+    {
+        if ($apiCredentials === null) {
+            return null;
+        }
+
+        $apiuser = trim((string) ($apiCredentials['apiuser'] ?? ''));
+        $apipassword = trim((string) ($apiCredentials['apipassword'] ?? ''));
+
+        if ($apiuser === '' || $apipassword === '') {
+            return null;
+        }
+
+        return [
+            'apiuser' => $apiuser,
+            'apipassword' => $apipassword,
+        ];
+    }
+}