Add admin views for quick replies, settings, and ticket details

- Created `quick-replies.blade.php` for managing quick replies.
- Added `settings.blade.php` for admin settings management.
- Implemented `ticket-show.blade.php` to display ticket details.
- Introduced `timeline-card.blade.php` component for displaying timeline information.

Enhance quick reply management functionality

- Developed `quick-reply-manager.blade.php` for creating and editing quick replies.
- Integrated Livewire for dynamic interaction and validation.

Implement settings page for AI configuration

- Created `settings-page.blade.php` for managing AI settings, including prompts and provider instances.
- Added functionality for managing models and embeddings.

Add ticket show functionality with real-time updates

- Implemented ticket details view with processing status and tool call logs.
- Added support for displaying article suggestions and error messages.

Create unit tests for AI classifier and domain info tool

- Added `AIClassifierServiceTest.php` to validate AI classifier functionality.
- Implemented `DomainInfoToolTest.php` for domain parameter validation.
- Created `OxxaClientTest.php` to test API interactions and password hashing.

app/Services/LlmJsonDecoder.php

@@ -0,0 +1,36 @@
+<?php
+
+namespace App\Services;
+
+class LlmJsonDecoder
+{
+    public function decode(string $raw): ?array
+    {
+        $raw = trim($raw);
+        $decoded = json_decode($raw, true);
+        if (is_array($decoded)) {
+            return $decoded;
+        }
+
+        // Handles responses wrapped as ```json ... ```
+        if (preg_match('/```(?:json)?\s*(\{.*\})\s*```/is', $raw, $matches) === 1) {
+            $decoded = json_decode(trim($matches[1]), true);
+            if (is_array($decoded)) {
+                return $decoded;
+            }
+        }
+
+        // Last-resort: extract first JSON object from mixed text.
+        $start = strpos($raw, '{');
+        $end = strrpos($raw, '}');
+        if ($start !== false && $end !== false && $end > $start) {
+            $candidate = substr($raw, $start, $end - $start + 1);
+            $decoded = json_decode($candidate, true);
+            if (is_array($decoded)) {
+                return $decoded;
+            }
+        }
+
+        return null;
+    }
+}