Add admin views for quick replies, settings, and ticket details

- Created `quick-replies.blade.php` for managing quick replies. - Added `settings.blade.php` for admin settings management. - Implemented `ticket-show.blade.php` to display ticket details. - Introduced `timeline-card.blade.php` component for displaying timeline information. Enhance quick reply management functionality - Developed `quick-reply-manager.blade.php` for creating and editing quick replies. - Integrated Livewire for dynamic interaction and validation. Implement settings page for AI configuration - Created `settings-page.blade.php` for managing AI settings, including prompts and provider instances. - Added functionality for managing models and embeddings. Add ticket show functionality with real-time updates - Implemented ticket details view with processing status and tool call logs. - Added support for displaying article suggestions and error messages. Create unit tests for AI classifier and domain info tool - Added `AIClassifierServiceTest.php` to validate AI classifier functionality. - Implemented `DomainInfoToolTest.php` for domain parameter validation. - Created `OxxaClientTest.php` to test API interactions and password hashing.
2026-04-30 01:50:21 +02:00
parent 01aa115a49
commit f939133fe0
103 changed files with 4721 additions and 245 deletions
--- a/app/Services/KnowledgeGapService.php
+++ b/app/Services/KnowledgeGapService.php
@@ -0,0 +1,67 @@
+<?php
+
+namespace App\Services;
+
+use App\Models\Ticket;
+use App\Services\Llm\LlmClientInterface;
+use Illuminate\Support\Str;
+
+class KnowledgeGapService
+{
+    public function __construct(
+        private readonly LlmClientInterface $llmClient,
+        private readonly AppSettingsService $settings,
+    ) {}
+
+    public function shouldCreateDraft(Ticket $ticket, array $result): bool
+    {
+        $confidence = (float) ($result['confidence'] ?? 0);
+        if ($confidence < 0.45) {
+            return true;
+        }
+
+        $explanation = mb_strtolower((string) ($result['explanation'] ?? ''));
+        $signals = ['does not contain', 'niet relevant', 'mismatch', 'no article', 'onvoldoende', 'server outage'];
+        foreach ($signals as $signal) {
+            if (str_contains($explanation, $signal)) {
+                return true;
+            }
+        }
+
+        return false;
+    }
+
+    public function suggestArticleDraft(Ticket $ticket, array $result): array
+    {
+        $question = $ticket->normalized_message ?: $ticket->message;
+        $language = (string) ($ticket->redaction_report['language'] ?? 'nl');
+        $topCandidates = json_encode($result['top_3_candidates'] ?? [], JSON_UNESCAPED_UNICODE);
+
+        $basePrompt = $this->settings->getPrompt('knowledge_gap', 'Create a draft knowledge base article suggestion. Return JSON only with keys: title, content.');
+        $prompt = $basePrompt."\n\n".
+            "Klantvraag:\n{$question}\n\n".
+            "Originele taal: {$language}. Schrijf titel en inhoud in deze taal.\n\n".
+            "Huidige kandidaten (mogelijk onvoldoende):\n{$topCandidates}\n\n".
+            'Content moet praktisch zijn met duidelijke stappen.';
+
+        $title = 'Concept: '.Str::limit($question, 80, '');
+        $content = "Deze vraag kon nog niet goed worden beantwoord vanuit de huidige kennisbank.\n\n".
+            "Klantvraag:\n".$question."\n\n".
+            'Actie: supportmedewerker vult dit artikel aan met definitieve stappen en context.';
+
+        try {
+            $raw = trim($this->llmClient->generate($prompt, ['expect_json' => true, 'task' => 'knowledge_gap']));
+            $decoded = json_decode($raw, true);
+            if (is_array($decoded)) {
+                $title = trim((string) ($decoded['title'] ?? $title));
+                $content = trim((string) ($decoded['content'] ?? $content));
+            }
+        } catch (\Throwable) {
+        }
+
+        return [
+            'title' => $title,
+            'content' => $content,
+        ];
+    }
+}