Add admin views for quick replies, settings, and ticket details

- Created `quick-replies.blade.php` for managing quick replies.
- Added `settings.blade.php` for admin settings management.
- Implemented `ticket-show.blade.php` to display ticket details.
- Introduced `timeline-card.blade.php` component for displaying timeline information.

Enhance quick reply management functionality

- Developed `quick-reply-manager.blade.php` for creating and editing quick replies.
- Integrated Livewire for dynamic interaction and validation.

Implement settings page for AI configuration

- Created `settings-page.blade.php` for managing AI settings, including prompts and provider instances.
- Added functionality for managing models and embeddings.

Add ticket show functionality with real-time updates

- Implemented ticket details view with processing status and tool call logs.
- Added support for displaying article suggestions and error messages.

Create unit tests for AI classifier and domain info tool

- Added `AIClassifierServiceTest.php` to validate AI classifier functionality.
- Implemented `DomainInfoToolTest.php` for domain parameter validation.
- Created `OxxaClientTest.php` to test API interactions and password hashing.

app/Services/EmbeddingService.php

@@ -4,44 +4,59 @@ namespace App\Services;
 
 use App\Exceptions\OllamaUnavailableException;
 use App\Models\EmbeddingCache;
-use Illuminate\Support\Facades\Http;
-use Throwable;
+use App\Services\Llm\LlmClientInterface;
 
 class EmbeddingService
 {
+    public function __construct(
+        private readonly LlmClientInterface $llmClient,
+        private readonly AppSettingsService $settings,
+    ) {}
+
     public function embed(string $text): array
     {
         $hash = hash('sha256', $text);
-        $cached = EmbeddingCache::query()->where('text_hash', $hash)->first();
+        $context = $this->context();
+        $cached = EmbeddingCache::query()
+            ->where('provider_instance_id', $context['provider_instance_id'])
+            ->where('embedding_model', $context['embedding_model'])
+            ->where('text_hash', $hash)
+            ->first();
 
         if ($cached !== null) {
             return $cached->embedding;
         }
 
-        $baseUrl = rtrim((string) config('services.ollama.base_url'), '/');
-
-        try {
-            $response = Http::timeout((int) config('services.ollama.timeout', 30))
-                ->post($baseUrl.'/api/embeddings', [
-                    'model' => config('services.ollama.embed_model', 'nomic-embed-text'),
-                    'prompt' => $text,
-                ])
-                ->throw()
-                ->json();
-        } catch (Throwable $e) {
-            throw new OllamaUnavailableException('Ollama embedding endpoint is unavailable', 0, $e);
-        }
-
-        $embedding = $response['embedding'] ?? [];
-        if (!is_array($embedding) || $embedding === []) {
-            throw new OllamaUnavailableException('Ollama embedding response did not include a valid embedding');
+        $embedding = $this->llmClient->embed($text);
+        if (! is_array($embedding) || $embedding === []) {
+            throw new OllamaUnavailableException('LLM embedding response did not include a valid embedding');
         }
 
         EmbeddingCache::query()->updateOrCreate(
-            ['text_hash' => $hash],
+            [
+                'provider_instance_id' => $context['provider_instance_id'],
+                'embedding_model' => $context['embedding_model'],
+                'text_hash' => $hash,
+            ],
             ['text' => $text, 'embedding' => $embedding]
         );
 
         return $embedding;
     }
-}
+
+    public function context(): array
+    {
+        $instance = $this->settings->activeProviderInstance();
+        $instanceId = (string) ($instance['id'] ?? $this->settings->activeProviderInstanceId());
+        $model = trim((string) $this->settings->get('llm.models.embedding', ''));
+
+        if ($model === '') {
+            $model = (string) ($instance['embedding_model'] ?? '');
+        }
+
+        return [
+            'provider_instance_id' => $instanceId,
+            'embedding_model' => $model,
+        ];
+    }
+}