Add admin views for quick replies, settings, and ticket details

- Created `quick-replies.blade.php` for managing quick replies.
- Added `settings.blade.php` for admin settings management.
- Implemented `ticket-show.blade.php` to display ticket details.
- Introduced `timeline-card.blade.php` component for displaying timeline information.

Enhance quick reply management functionality

- Developed `quick-reply-manager.blade.php` for creating and editing quick replies.
- Integrated Livewire for dynamic interaction and validation.

Implement settings page for AI configuration

- Created `settings-page.blade.php` for managing AI settings, including prompts and provider instances.
- Added functionality for managing models and embeddings.

Add ticket show functionality with real-time updates

- Implemented ticket details view with processing status and tool call logs.
- Added support for displaying article suggestions and error messages.

Create unit tests for AI classifier and domain info tool

- Added `AIClassifierServiceTest.php` to validate AI classifier functionality.
- Implemented `DomainInfoToolTest.php` for domain parameter validation.
- Created `OxxaClientTest.php` to test API interactions and password hashing.

app/Services/ClassifierPromptBuilder.php

@@ -0,0 +1,38 @@
+<?php
+
+namespace App\Services;
+
+use App\DTOs\ArticleCandidateDTO;
+
+class ClassifierPromptBuilder
+{
+    /** @param array<ArticleCandidateDTO> $candidates */
+    public function build(string $basePrompt, string $ticketMessage, array $candidates, string $language): string
+    {
+        $articlesBlock = collect($candidates)
+            ->map(fn (ArticleCandidateDTO $item, int $idx) => sprintf(
+                "%d. article_id=%d\nTitle: %s\nSource URL: %s\nAllowed actions: %s\nInternal note for support assistant: %s\nContent: %s",
+                $idx + 1,
+                $item->articleId,
+                $item->title,
+                $item->sourceUrl ?? '-',
+                $item->allowedActions === [] ? '[]' : json_encode($item->allowedActions, JSON_UNESCAPED_SLASHES),
+                $item->note ?: '-',
+                $item->content
+            ))
+            ->implode("\n\n");
+
+        return $basePrompt."\n\n".
+            "User language: {$language}. Return explanation in this language.\n\n".
+            "Return JSON only with this schema:\n".
+            "{\n".
+            "  \"article_id\": number,\n".
+            "  \"confidence\": number,\n".
+            "  \"explanation\": string,\n".
+            "  \"tool_call\": null | {\"action\": \"domain_inf\", \"parameters\": {\"sld\": string, \"tld\": string}, \"reason\": string}\n".
+            "}\n\n".
+            "Only include a tool_call when the selected article lists that action in Allowed actions and both required parameters are present in the user question.\n".
+            "Never invent sld or tld. If either parameter is missing, set tool_call to null.\n\n".
+            "User question:\n\"{$ticketMessage}\"\n\nArticles:\n{$articlesBlock}";
+    }
+}