Add admin views for quick replies, settings, and ticket details

- Created `quick-replies.blade.php` for managing quick replies.
- Added `settings.blade.php` for admin settings management.
- Implemented `ticket-show.blade.php` to display ticket details.
- Introduced `timeline-card.blade.php` component for displaying timeline information.

Enhance quick reply management functionality

- Developed `quick-reply-manager.blade.php` for creating and editing quick replies.
- Integrated Livewire for dynamic interaction and validation.

Implement settings page for AI configuration

- Created `settings-page.blade.php` for managing AI settings, including prompts and provider instances.
- Added functionality for managing models and embeddings.

Add ticket show functionality with real-time updates

- Implemented ticket details view with processing status and tool call logs.
- Added support for displaying article suggestions and error messages.

Create unit tests for AI classifier and domain info tool

- Added `AIClassifierServiceTest.php` to validate AI classifier functionality.
- Implemented `DomainInfoToolTest.php` for domain parameter validation.
- Created `OxxaClientTest.php` to test API interactions and password hashing.

app/Services/AdminQuickReplyService.php

@@ -0,0 +1,56 @@
+<?php
+
+namespace App\Services;
+
+use App\Models\QuickReply;
+use Illuminate\Contracts\Pagination\LengthAwarePaginator;
+use Illuminate\Database\Eloquent\Collection;
+
+class AdminQuickReplyService
+{
+    public function paginate(int $perPage = 10): LengthAwarePaginator
+    {
+        return QuickReply::query()
+            ->withCount('articles')
+            ->latest()
+            ->paginate($perPage);
+    }
+
+    public function activeOptions(): Collection
+    {
+        return QuickReply::query()
+            ->where('is_active', true)
+            ->orderBy('title')
+            ->get(['id', 'title']);
+    }
+
+    public function create(string $title, string $content, bool $isActive = true): QuickReply
+    {
+        return QuickReply::query()->create([
+            'title' => trim($title),
+            'content' => trim($content),
+            'is_active' => $isActive,
+        ]);
+    }
+
+    public function update(int $id, string $title, string $content, bool $isActive): bool
+    {
+        $quickReply = QuickReply::query()->find($id);
+        if ($quickReply === null) {
+            return false;
+        }
+
+        $quickReply->update([
+            'title' => trim($title),
+            'content' => trim($content),
+            'is_active' => $isActive,
+        ]);
+
+        return true;
+    }
+
+    public function deleteById(int $id): bool
+    {
+        return (bool) QuickReply::query()->whereKey($id)->delete();
+    }
+}