Add admin views for quick replies, settings, and ticket details

- Created `quick-replies.blade.php` for managing quick replies.
- Added `settings.blade.php` for admin settings management.
- Implemented `ticket-show.blade.php` to display ticket details.
- Introduced `timeline-card.blade.php` component for displaying timeline information.

Enhance quick reply management functionality

- Developed `quick-reply-manager.blade.php` for creating and editing quick replies.
- Integrated Livewire for dynamic interaction and validation.

Implement settings page for AI configuration

- Created `settings-page.blade.php` for managing AI settings, including prompts and provider instances.
- Added functionality for managing models and embeddings.

Add ticket show functionality with real-time updates

- Implemented ticket details view with processing status and tool call logs.
- Added support for displaying article suggestions and error messages.

Create unit tests for AI classifier and domain info tool

- Added `AIClassifierServiceTest.php` to validate AI classifier functionality.
- Implemented `DomainInfoToolTest.php` for domain parameter validation.
- Created `OxxaClientTest.php` to test API interactions and password hashing.

app/Models/Ticket.php

@@ -4,14 +4,40 @@ namespace App\Models;
 
 use App\Casts\VectorCast;
 use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
 use Illuminate\Database\Eloquent\Relations\HasMany;
 
 class Ticket extends Model
 {
-    protected $fillable = ['message', 'embedding'];
+    protected $fillable = [
+        'message',
+        'normalized_message',
+        'redaction_report',
+        'embedding',
+        'embedding_provider_instance_id',
+        'embedding_model',
+        'embedded_at',
+        'status',
+        'best_article_id',
+        'confidence',
+        'explanation',
+        'support_reply',
+        'needs_article_draft',
+        'draft_article_id',
+        'result_payload',
+        'api_credentials',
+        'error_message',
+        'processed_at',
+    ];
 
     protected $casts = [
         'embedding' => VectorCast::class,
+        'redaction_report' => 'array',
+        'result_payload' => 'array',
+        'api_credentials' => 'encrypted:array',
+        'needs_article_draft' => 'boolean',
+        'embedded_at' => 'datetime',
+        'processed_at' => 'datetime',
     ];
 
     public function decisions(): HasMany
@@ -23,4 +49,28 @@ class Ticket extends Model
     {
         return $this->hasMany(Feedback::class);
     }
+
+    public function logs(): HasMany
+    {
+        return $this->hasMany(TicketProcessingLog::class)
+            ->orderByDesc('created_at')
+            ->orderByDesc('id');
+    }
+
+    public function toolCalls(): HasMany
+    {
+        return $this->hasMany(TicketToolCall::class)
+            ->orderByDesc('created_at')
+            ->orderByDesc('id');
+    }
+
+    public function bestArticle(): BelongsTo
+    {
+        return $this->belongsTo(Article::class, 'best_article_id');
+    }
+
+    public function draftArticle(): BelongsTo
+    {
+        return $this->belongsTo(Article::class, 'draft_article_id');
+    }
 }