Add admin views for quick replies, settings, and ticket details

- Created `quick-replies.blade.php` for managing quick replies.
- Added `settings.blade.php` for admin settings management.
- Implemented `ticket-show.blade.php` to display ticket details.
- Introduced `timeline-card.blade.php` component for displaying timeline information.

Enhance quick reply management functionality

- Developed `quick-reply-manager.blade.php` for creating and editing quick replies.
- Integrated Livewire for dynamic interaction and validation.

Implement settings page for AI configuration

- Created `settings-page.blade.php` for managing AI settings, including prompts and provider instances.
- Added functionality for managing models and embeddings.

Add ticket show functionality with real-time updates

- Implemented ticket details view with processing status and tool call logs.
- Added support for displaying article suggestions and error messages.

Create unit tests for AI classifier and domain info tool

- Added `AIClassifierServiceTest.php` to validate AI classifier functionality.
- Implemented `DomainInfoToolTest.php` for domain parameter validation.
- Created `OxxaClientTest.php` to test API interactions and password hashing.

app/Models/Article.php

@@ -5,6 +5,7 @@ namespace App\Models;
 use App\Casts\VectorCast;
 use Illuminate\Database\Eloquent\Model;
 use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\BelongsToMany;
 use Illuminate\Database\Eloquent\Relations\HasMany;
 
 class Article extends Model
@@ -12,16 +13,23 @@ class Article extends Model
     protected $fillable = [
         'title',
         'content',
+        'note',
+        'allowed_actions',
+        'status',
+        'is_ai_draft',
         'embedding',
         'source',
         'source_url',
         'source_article_id',
         'category_id',
         'subcategory_id',
+        'source_ticket_id',
     ];
 
     protected $casts = [
         'embedding' => VectorCast::class,
+        'allowed_actions' => 'array',
+        'is_ai_draft' => 'boolean',
     ];
 
     public function decisions(): HasMany
@@ -38,4 +46,24 @@ class Article extends Model
     {
         return $this->belongsTo(Category::class, 'subcategory_id');
     }
+
+    public function sourceTicket(): BelongsTo
+    {
+        return $this->belongsTo(Ticket::class, 'source_ticket_id');
+    }
+
+    public function chunks(): HasMany
+    {
+        return $this->hasMany(ArticleChunk::class);
+    }
+
+    public function quickReplies(): BelongsToMany
+    {
+        return $this->belongsToMany(QuickReply::class)->withTimestamps();
+    }
+
+    public function activeQuickReplies(): BelongsToMany
+    {
+        return $this->quickReplies()->where('is_active', true);
+    }
 }

app/Models/ArticleChunk.php

@@ -0,0 +1,30 @@
+<?php
+
+namespace App\Models;
+
+use App\Casts\VectorCast;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class ArticleChunk extends Model
+{
+    protected $fillable = [
+        'article_id',
+        'chunk_index',
+        'content',
+        'embedding',
+        'embedding_provider_instance_id',
+        'embedding_model',
+        'embedded_at',
+    ];
+
+    protected $casts = [
+        'embedding' => VectorCast::class,
+        'embedded_at' => 'datetime',
+    ];
+
+    public function article(): BelongsTo
+    {
+        return $this->belongsTo(Article::class);
+    }
+}

app/Models/EmbeddingCache.php

@@ -8,9 +8,9 @@ class EmbeddingCache extends Model
 {
     protected $table = 'embedding_cache';
 
-    protected $fillable = ['text_hash', 'text', 'embedding'];
+    protected $fillable = ['provider_instance_id', 'embedding_model', 'text_hash', 'text', 'embedding'];
 
     protected $casts = [
         'embedding' => 'array',
     ];
-}
+}

app/Models/Feedback.php

@@ -9,4 +9,4 @@ class Feedback extends Model
     protected $table = 'feedback';
 
     protected $fillable = ['ticket_id', 'article_id', 'is_correct', 'notes'];
-}
+}

app/Models/QuickReply.php

@@ -0,0 +1,24 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsToMany;
+
+class QuickReply extends Model
+{
+    protected $fillable = [
+        'title',
+        'content',
+        'is_active',
+    ];
+
+    protected $casts = [
+        'is_active' => 'boolean',
+    ];
+
+    public function articles(): BelongsToMany
+    {
+        return $this->belongsToMany(Article::class)->withTimestamps();
+    }
+}

app/Models/Setting.php

@@ -0,0 +1,10 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+
+class Setting extends Model
+{
+    protected $fillable = ['key', 'value'];
+}

app/Models/Ticket.php

@@ -4,14 +4,40 @@ namespace App\Models;
 
 use App\Casts\VectorCast;
 use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
 use Illuminate\Database\Eloquent\Relations\HasMany;
 
 class Ticket extends Model
 {
-    protected $fillable = ['message', 'embedding'];
+    protected $fillable = [
+        'message',
+        'normalized_message',
+        'redaction_report',
+        'embedding',
+        'embedding_provider_instance_id',
+        'embedding_model',
+        'embedded_at',
+        'status',
+        'best_article_id',
+        'confidence',
+        'explanation',
+        'support_reply',
+        'needs_article_draft',
+        'draft_article_id',
+        'result_payload',
+        'api_credentials',
+        'error_message',
+        'processed_at',
+    ];
 
     protected $casts = [
         'embedding' => VectorCast::class,
+        'redaction_report' => 'array',
+        'result_payload' => 'array',
+        'api_credentials' => 'encrypted:array',
+        'needs_article_draft' => 'boolean',
+        'embedded_at' => 'datetime',
+        'processed_at' => 'datetime',
     ];
 
     public function decisions(): HasMany
@@ -23,4 +49,28 @@ class Ticket extends Model
     {
         return $this->hasMany(Feedback::class);
     }
+
+    public function logs(): HasMany
+    {
+        return $this->hasMany(TicketProcessingLog::class)
+            ->orderByDesc('created_at')
+            ->orderByDesc('id');
+    }
+
+    public function toolCalls(): HasMany
+    {
+        return $this->hasMany(TicketToolCall::class)
+            ->orderByDesc('created_at')
+            ->orderByDesc('id');
+    }
+
+    public function bestArticle(): BelongsTo
+    {
+        return $this->belongsTo(Article::class, 'best_article_id');
+    }
+
+    public function draftArticle(): BelongsTo
+    {
+        return $this->belongsTo(Article::class, 'draft_article_id');
+    }
 }

app/Models/TicketProcessingLog.php

@@ -0,0 +1,20 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class TicketProcessingLog extends Model
+{
+    protected $fillable = ['ticket_id', 'step', 'status', 'message', 'context'];
+
+    protected $casts = [
+        'context' => 'array',
+    ];
+
+    public function ticket(): BelongsTo
+    {
+        return $this->belongsTo(Ticket::class);
+    }
+}

app/Models/TicketToolCall.php

@@ -0,0 +1,36 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class TicketToolCall extends Model
+{
+    protected $fillable = [
+        'ticket_id',
+        'article_id',
+        'action',
+        'status',
+        'parameters',
+        'response',
+        'error',
+        'executed_at',
+    ];
+
+    protected $casts = [
+        'parameters' => 'array',
+        'response' => 'array',
+        'executed_at' => 'datetime',
+    ];
+
+    public function ticket(): BelongsTo
+    {
+        return $this->belongsTo(Ticket::class);
+    }
+
+    public function article(): BelongsTo
+    {
+        return $this->belongsTo(Article::class);
+    }
+}