Add admin views for quick replies, settings, and ticket details

- Created `quick-replies.blade.php` for managing quick replies.
- Added `settings.blade.php` for admin settings management.
- Implemented `ticket-show.blade.php` to display ticket details.
- Introduced `timeline-card.blade.php` component for displaying timeline information.

Enhance quick reply management functionality

- Developed `quick-reply-manager.blade.php` for creating and editing quick replies.
- Integrated Livewire for dynamic interaction and validation.

Implement settings page for AI configuration

- Created `settings-page.blade.php` for managing AI settings, including prompts and provider instances.
- Added functionality for managing models and embeddings.

Add ticket show functionality with real-time updates

- Implemented ticket details view with processing status and tool call logs.
- Added support for displaying article suggestions and error messages.

Create unit tests for AI classifier and domain info tool

- Added `AIClassifierServiceTest.php` to validate AI classifier functionality.
- Implemented `DomainInfoToolTest.php` for domain parameter validation.
- Created `OxxaClientTest.php` to test API interactions and password hashing.

app/Livewire/Admin/QuickReplyManager.php

@@ -0,0 +1,94 @@
+<?php
+
+namespace App\Livewire\Admin;
+
+use App\Services\AdminQuickReplyService;
+use Livewire\Component;
+use Livewire\WithPagination;
+
+class QuickReplyManager extends Component
+{
+    use WithPagination;
+
+    public string $title = '';
+
+    public string $content = '';
+
+    public bool $isActive = true;
+
+    public array $editRows = [];
+
+    public function save(AdminQuickReplyService $service): void
+    {
+        $this->validate([
+            'title' => ['required', 'string', 'max:255'],
+            'content' => ['required', 'string', 'max:12000'],
+            'isActive' => ['boolean'],
+        ]);
+
+        $service->create($this->title, $this->content, $this->isActive);
+
+        $this->reset(['title', 'content']);
+        $this->isActive = true;
+        session()->flash('success', 'Snelantwoord opgeslagen.');
+        $this->resetPage();
+    }
+
+    public function updateQuickReply(int $id, AdminQuickReplyService $service): void
+    {
+        $this->validate([
+            "editRows.{$id}.title" => ['required', 'string', 'max:255'],
+            "editRows.{$id}.content" => ['required', 'string', 'max:12000'],
+            "editRows.{$id}.is_active" => ['boolean'],
+        ]);
+
+        $row = $this->editRows[$id] ?? [];
+        $updated = $service->update(
+            $id,
+            (string) ($row['title'] ?? ''),
+            (string) ($row['content'] ?? ''),
+            (bool) ($row['is_active'] ?? false)
+        );
+
+        session()->flash('success', $updated
+            ? "Snelantwoord #{$id} is opgeslagen."
+            : "Snelantwoord #{$id} bestaat niet meer.");
+    }
+
+    public function deleteQuickReply(int $id, AdminQuickReplyService $service): void
+    {
+        $deleted = $service->deleteById($id);
+
+        session()->flash('success', $deleted
+            ? "Snelantwoord #{$id} is verwijderd."
+            : "Snelantwoord #{$id} bestond niet meer.");
+
+        unset($this->editRows[$id]);
+        $this->resetPage();
+    }
+
+    public function render(AdminQuickReplyService $service)
+    {
+        $quickReplies = $service->paginate(10);
+        $this->hydrateEditRows($quickReplies->items());
+
+        return view('livewire.admin.quick-reply-manager', [
+            'quickReplies' => $quickReplies,
+        ]);
+    }
+
+    private function hydrateEditRows(array $quickReplies): void
+    {
+        foreach ($quickReplies as $quickReply) {
+            if (array_key_exists($quickReply->id, $this->editRows)) {
+                continue;
+            }
+
+            $this->editRows[$quickReply->id] = [
+                'title' => $quickReply->title,
+                'content' => $quickReply->content,
+                'is_active' => $quickReply->is_active,
+            ];
+        }
+    }
+}