Add admin views for quick replies, settings, and ticket details
- Created `quick-replies.blade.php` for managing quick replies. - Added `settings.blade.php` for admin settings management. - Implemented `ticket-show.blade.php` to display ticket details. - Introduced `timeline-card.blade.php` component for displaying timeline information. Enhance quick reply management functionality - Developed `quick-reply-manager.blade.php` for creating and editing quick replies. - Integrated Livewire for dynamic interaction and validation. Implement settings page for AI configuration - Created `settings-page.blade.php` for managing AI settings, including prompts and provider instances. - Added functionality for managing models and embeddings. Add ticket show functionality with real-time updates - Implemented ticket details view with processing status and tool call logs. - Added support for displaying article suggestions and error messages. Create unit tests for AI classifier and domain info tool - Added `AIClassifierServiceTest.php` to validate AI classifier functionality. - Implemented `DomainInfoToolTest.php` for domain parameter validation. - Created `OxxaClientTest.php` to test API interactions and password hashing.
This commit is contained in:
SitiWeb
@@ -3,7 +3,7 @@
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namespace App\Jobs;
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use App\Models\Article;
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use App\Services\EmbeddingService;
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use App\Services\ArticleIndexingService;
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use Illuminate\Bus\Queueable;
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use Illuminate\Contracts\Queue\ShouldQueue;
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use Illuminate\Foundation\Bus\Dispatchable;
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@@ -14,18 +14,15 @@ class GenerateArticleEmbeddingJob implements ShouldQueue
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{
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use Dispatchable, InteractsWithQueue, Queueable, SerializesModels;
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public function __construct(public readonly int $articleId)
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{
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}
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public function __construct(public readonly int $articleId) {}
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public function handle(EmbeddingService $embeddingService): void
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public function handle(ArticleIndexingService $indexingService): void
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{
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$article = Article::find($this->articleId);
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if ($article === null) {
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return;
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}
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$article->embedding = $embeddingService->embed($article->title."\n".$article->content);
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$article->save();
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$indexingService->indexArticle($article);
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}
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}
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}
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172
app/Jobs/ProcessTicketJob.php
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172
app/Jobs/ProcessTicketJob.php
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@@ -0,0 +1,172 @@
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<?php
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namespace App\Jobs;
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use App\Models\Ticket;
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use App\Services\EmbeddingService;
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use App\Services\KnowledgeGapService;
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use App\Services\QuickReplyResolver;
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use App\Services\SemanticSearchService;
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use App\Services\SupportReplyService;
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use App\Services\TicketNormalizationService;
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use App\Services\TicketProcessingLoggerService;
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use App\Services\TicketResultPayloadBuilder;
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use App\Services\Tools\TicketToolCallService;
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use Illuminate\Bus\Queueable;
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use Illuminate\Contracts\Queue\ShouldQueue;
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use Illuminate\Foundation\Bus\Dispatchable;
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use Illuminate\Queue\InteractsWithQueue;
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use Illuminate\Queue\SerializesModels;
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use Illuminate\Support\Str;
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class ProcessTicketJob implements ShouldQueue
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{
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use Dispatchable, InteractsWithQueue, Queueable, SerializesModels;
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public function __construct(public readonly int $ticketId) {}
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public function handle(
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EmbeddingService $embeddingService,
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SemanticSearchService $semanticSearchService,
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TicketNormalizationService $normalizer,
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TicketProcessingLoggerService $logger,
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KnowledgeGapService $knowledgeGapService,
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TicketToolCallService $toolCallService,
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QuickReplyResolver $quickReplyResolver,
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SupportReplyService $supportReplyService,
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TicketResultPayloadBuilder $payloadBuilder,
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): void {
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$ticket = Ticket::query()->find($this->ticketId);
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if ($ticket === null) {
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return;
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}
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$ticket->update(['status' => 'processing']);
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$logger->log($ticket, 'start', 'info', 'Ticket processing gestart.', [
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'original_question' => $ticket->message,
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]);
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try {
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$logger->log($ticket, 'normalize_question', 'info', 'Vraag normaliseren en PII redacteren.');
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$normalized = $normalizer->normalize($ticket->message);
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$ticket->normalized_message = $normalized['normalized_message'];
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$ticket->redaction_report = $normalized['redaction_report'] ?? null;
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$ticket->save();
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$logger->log($ticket, 'normalize_question', 'success', 'Vraag genormaliseerd.', [
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'normalized_message' => $ticket->normalized_message,
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'redaction_report' => $ticket->redaction_report,
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]);
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if ($ticket->embedding === null) {
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$logger->log($ticket, 'embedding', 'info', 'Embedding genereren.');
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$ticket->embedding = $embeddingService->embed($ticket->normalized_message ?: $ticket->message);
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$embeddingContext = $embeddingService->context();
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$ticket->embedding_provider_instance_id = $embeddingContext['provider_instance_id'];
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$ticket->embedding_model = $embeddingContext['embedding_model'];
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$ticket->embedded_at = now();
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$ticket->save();
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}
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$logger->log($ticket, 'embedding', 'success', 'Embedding beschikbaar.', [
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'vector_dimensions' => is_array($ticket->embedding) ? count($ticket->embedding) : 0,
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'vector_preview' => is_array($ticket->embedding) ? array_slice($ticket->embedding, 0, 8) : [],
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]);
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$logger->log($ticket, 'retrieval_ranking', 'info', 'Semantic retrieval en AI ranking uitvoeren.');
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$result = $semanticSearchService->findBestArticle($ticket);
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$logger->log($ticket, 'retrieval', 'success', 'Top kandidaten uit vector search bepaald.', [
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'candidates' => $result['top_5_candidates'] ?? [],
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'retrieval_meta' => $result['retrieval_meta'] ?? null,
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]);
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$logger->log($ticket, 'ranking', 'success', 'Classificatie afgerond.', [
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'selected_article_id' => $result['best_article']?->id,
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'confidence' => $result['confidence'],
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'explanation' => $result['explanation'],
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'classifier_raw_response' => $result['classifier_raw_response'] ?? null,
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]);
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$isKnowledgeGap = $knowledgeGapService->shouldCreateDraft($ticket, $result);
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$draftSuggestion = null;
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$supportReply = null;
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$toolCallRecord = null;
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$quickReply = null;
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if ($isKnowledgeGap) {
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$logger->log($ticket, 'knowledge_gap', 'warning', 'Onvoldoende match gevonden; geen passend artikel in kennisbank.');
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$draftSuggestion = $knowledgeGapService->suggestArticleDraft($ticket, $result);
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$logger->log($ticket, 'knowledge_gap', 'success', 'Voorstel voor nieuw kennisbankartikel gegenereerd (niet opgeslagen).', [
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'suggested_title' => $draftSuggestion['title'] ?? null,
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]);
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} else {
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$quickReply = $quickReplyResolver->resolveForArticle($result['best_article'] ?? null);
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if ($quickReply !== null) {
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$supportReply = $quickReply->content;
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$logger->log($ticket, 'quick_reply', 'success', 'Snelantwoord gebruikt; AI antwoordgeneratie overgeslagen.', [
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'quick_reply_id' => $quickReply->id,
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'quick_reply_title' => $quickReply->title,
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'article_id' => $result['best_article']?->id,
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]);
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} else {
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$toolCallRecord = $toolCallService->executeRequestedTool(
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$ticket,
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$result['best_article'] ?? null,
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$result['requested_tool_call'] ?? null
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);
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$logger->log($ticket, 'quick_reply', 'info', 'Geen actief snelantwoord gekoppeld; AI maakt conceptantwoord.', [
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'article_id' => $result['best_article']?->id,
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]);
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$supportReply = $supportReplyService->build(
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$ticket,
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$result['best_article'] ?? null,
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(string) $result['explanation'],
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$toolCallRecord?->toArray()
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);
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}
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}
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$ticket->update([
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'status' => 'completed',
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'best_article_id' => $result['best_article']?->id,
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'confidence' => $result['confidence'],
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'explanation' => $result['explanation'],
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'support_reply' => $supportReply,
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'needs_article_draft' => $isKnowledgeGap,
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'draft_article_id' => null,
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'result_payload' => $payloadBuilder->build($result, $toolCallRecord, $quickReply, $isKnowledgeGap, $draftSuggestion),
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'error_message' => null,
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'processed_at' => now(),
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]);
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if ($supportReply !== null) {
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$logger->log($ticket, 'support_reply', 'success', 'Concept supportantwoord opgebouwd.', [
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'support_reply_preview' => Str::limit($supportReply, 220),
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]);
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} else {
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$logger->log($ticket, 'support_reply', 'info', 'Geen klantreactie gegenereerd wegens knowledge gap; eerst artikelreview nodig.');
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}
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$logger->log($ticket, 'completed', 'success', 'Ticket processing afgerond.', [
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'best_article_id' => $result['best_article']?->id,
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'confidence' => $result['confidence'],
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]);
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} catch (\Throwable $e) {
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$ticket->update([
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'status' => 'failed',
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'error_message' => $e->getMessage(),
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'processed_at' => now(),
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]);
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$logger->log($ticket, 'failed', 'error', 'Ticket processing gefaald.', [
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'error' => $e->getMessage(),
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]);
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throw $e;
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}
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}
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}
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