Add admin views for quick replies, settings, and ticket details

- Created `quick-replies.blade.php` for managing quick replies.
- Added `settings.blade.php` for admin settings management.
- Implemented `ticket-show.blade.php` to display ticket details.
- Introduced `timeline-card.blade.php` component for displaying timeline information.

Enhance quick reply management functionality

- Developed `quick-reply-manager.blade.php` for creating and editing quick replies.
- Integrated Livewire for dynamic interaction and validation.

Implement settings page for AI configuration

- Created `settings-page.blade.php` for managing AI settings, including prompts and provider instances.
- Added functionality for managing models and embeddings.

Add ticket show functionality with real-time updates

- Implemented ticket details view with processing status and tool call logs.
- Added support for displaying article suggestions and error messages.

Create unit tests for AI classifier and domain info tool

- Added `AIClassifierServiceTest.php` to validate AI classifier functionality.
- Implemented `DomainInfoToolTest.php` for domain parameter validation.
- Created `OxxaClientTest.php` to test API interactions and password hashing.

app/Exceptions/OllamaUnavailableException.php

@@ -6,4 +6,23 @@ use RuntimeException;
 
 class OllamaUnavailableException extends RuntimeException
 {
-}
+    public function __construct(
+        string $provider,
+        string $operation,
+        ?string $reason = null,
+        ?\Throwable $previous = null,
+        ?string $responseSnippet = null,
+    ) {
+        $message = sprintf('%s provider unavailable during %s', $provider, $operation);
+
+        if ($reason) {
+            $message .= sprintf(' | reason: %s', $reason);
+        }
+
+        if ($responseSnippet) {
+            $message .= sprintf(' | response: %s', $responseSnippet);
+        }
+
+        parent::__construct($message, 0, $previous);
+    }
+}