Add admin views for quick replies, settings, and ticket details

- Created `quick-replies.blade.php` for managing quick replies.
- Added `settings.blade.php` for admin settings management.
- Implemented `ticket-show.blade.php` to display ticket details.
- Introduced `timeline-card.blade.php` component for displaying timeline information.

Enhance quick reply management functionality

- Developed `quick-reply-manager.blade.php` for creating and editing quick replies.
- Integrated Livewire for dynamic interaction and validation.

Implement settings page for AI configuration

- Created `settings-page.blade.php` for managing AI settings, including prompts and provider instances.
- Added functionality for managing models and embeddings.

Add ticket show functionality with real-time updates

- Implemented ticket details view with processing status and tool call logs.
- Added support for displaying article suggestions and error messages.

Create unit tests for AI classifier and domain info tool

- Added `AIClassifierServiceTest.php` to validate AI classifier functionality.
- Implemented `DomainInfoToolTest.php` for domain parameter validation.
- Created `OxxaClientTest.php` to test API interactions and password hashing.

.env.docker.example

@@ -13,17 +13,26 @@ DB_PORT=5432
 DB_DATABASE=ticket_assistant
 DB_USERNAME=postgres
 DB_PASSWORD=postgres
+DB_SSLMODE=disable
 
 QUEUE_CONNECTION=database
+
+OXXA_API_ENDPOINT=
+OXXA_TIMEOUT=60
 CACHE_STORE=file
 
-# External Ollama server in your network
+LLM_PROVIDER=ollama
+LLM_BASE_URL=http://192.168.1.50:11434
+LLM_EMBEDDING_MODEL=nomic-embed-text
+LLM_CHAT_MODEL=llama3
+LLM_TIMEOUT=300
+
+# legacy compatibility (optional)
 OLLAMA_BASE_URL=http://192.168.1.50:11434
 OLLAMA_EMBED_MODEL=nomic-embed-text
 OLLAMA_CHAT_MODEL=llama3
 OLLAMA_TIMEOUT=30
+
 EMBEDDING_DIMENSION=768
 QUEUE_EMBEDDINGS=false
 
-DB_SSLMODE=disable
-