Add unit and feature tests for ticket processing and article management

- Implement Fake repositories and services for testing purposes.
- Create tests for Article API including creation, validation, and listing.
- Develop ProcessTicketJobFlowTest to validate ticket processing logic.
- Add QuickReplyAdminTest for creating and updating quick replies.
- Implement TicketAndArticleModelTest to ensure proper cascading deletes and credential encryption.
- Create TicketIngestionTest for ticket creation and job dispatching.
- Add TicketShowPageTest to verify rendering of quick replies and tool calls.
- Implement unit tests for ClassifierPromptBuilder, EmbeddingService, LlmJsonDecoder, QuickReplyResolver, SupportReplyService, TicketResultPayloadBuilder, TicketToolCallService, and ToolCallRequestValidator.

tests/Unit/TicketToolCallServiceTest.php

@@ -0,0 +1,53 @@
+<?php
+
+namespace Tests\Unit;
+
+use App\Models\Article;
+use App\Models\Ticket;
+use App\Services\Tools\TicketToolCallService;
+use Illuminate\Foundation\Testing\RefreshDatabase;
+use Tests\Fakes\FakeDomainInfoTool;
+use Tests\Fakes\FakeTicketProcessingLoggerService;
+use Tests\TestCase;
+
+class TicketToolCallServiceTest extends TestCase
+{
+    use RefreshDatabase;
+
+    public function test_it_skips_when_action_not_allowed(): void
+    {
+        $service = new TicketToolCallService(new FakeDomainInfoTool, new FakeTicketProcessingLoggerService);
+
+        $article = Article::query()->create(['title' => 'A', 'content' => 'B', 'allowed_actions' => []]);
+        $ticket = Ticket::query()->create(['message' => 'vraag']);
+
+        $record = $service->executeRequestedTool($ticket, $article, [
+            'action' => 'domain_inf',
+            'parameters' => ['sld' => 'example', 'tld' => 'nl'],
+        ]);
+
+        $this->assertNotNull($record);
+        $this->assertSame('skipped', $record->status);
+    }
+
+    public function test_it_executes_domain_info_when_allowed_and_credentials_present(): void
+    {
+        $fakeTool = new FakeDomainInfoTool;
+        $service = new TicketToolCallService($fakeTool, new FakeTicketProcessingLoggerService);
+
+        $article = Article::query()->create(['title' => 'A', 'content' => 'B', 'allowed_actions' => ['domain_inf']]);
+        $ticket = Ticket::query()->create([
+            'message' => 'vraag',
+            'api_credentials' => ['apiuser' => 'u', 'apipassword' => 'p'],
+        ]);
+
+        $record = $service->executeRequestedTool($ticket, $article, [
+            'action' => 'domain_inf',
+            'parameters' => ['sld' => 'example', 'tld' => 'nl'],
+        ]);
+
+        $this->assertNotNull($record);
+        $this->assertSame('success', $record->status);
+        $this->assertCount(1, $fakeTool->calls);
+    }
+}