Add unit and feature tests for ticket processing and article management

- Implement Fake repositories and services for testing purposes.
- Create tests for Article API including creation, validation, and listing.
- Develop ProcessTicketJobFlowTest to validate ticket processing logic.
- Add QuickReplyAdminTest for creating and updating quick replies.
- Implement TicketAndArticleModelTest to ensure proper cascading deletes and credential encryption.
- Create TicketIngestionTest for ticket creation and job dispatching.
- Add TicketShowPageTest to verify rendering of quick replies and tool calls.
- Implement unit tests for ClassifierPromptBuilder, EmbeddingService, LlmJsonDecoder, QuickReplyResolver, SupportReplyService, TicketResultPayloadBuilder, TicketToolCallService, and ToolCallRequestValidator.

app/Livewire/Admin/QuickReplyManager.php

@@ -70,14 +70,14 @@ class QuickReplyManager extends Component
     public function render(AdminQuickReplyService $service)
     {
         $quickReplies = $service->paginate(10);
-        $this->hydrateEditRows($quickReplies->items());
+        $this->fillEditRows($quickReplies->items());
 
         return view('livewire.admin.quick-reply-manager', [
             'quickReplies' => $quickReplies,
         ]);
     }
 
-    private function hydrateEditRows(array $quickReplies): void
+    private function fillEditRows(array $quickReplies): void
     {
         foreach ($quickReplies as $quickReply) {
             if (array_key_exists($quickReply->id, $this->editRows)) {