Build Laravel 13 ticket assistant with Docker, Livewire admin, and helpdesk scraper command

app/Services/AdminDashboardService.php

@@ -0,0 +1,42 @@
+<?php
+
+namespace App\Services;
+
+use App\Models\AIDecision;
+use App\Models\Article;
+use App\Models\Feedback;
+use App\Models\Ticket;
+
+class AdminDashboardService
+{
+    public function stats(): array
+    {
+        return [
+            'articles_count' => Article::query()->count(),
+            'tickets_count' => Ticket::query()->count(),
+            'decisions_count' => AIDecision::query()->count(),
+            'feedback_accuracy' => $this->feedbackAccuracy(),
+        ];
+    }
+
+    public function recentTickets(int $limit = 10)
+    {
+        return Ticket::query()->latest()->limit($limit)->get();
+    }
+
+    public function recentDecisions(int $limit = 10)
+    {
+        return AIDecision::query()->with(['ticket', 'article'])->latest()->limit($limit)->get();
+    }
+
+    private function feedbackAccuracy(): ?float
+    {
+        $total = Feedback::query()->count();
+        if ($total === 0) {
+            return null;
+        }
+
+        $correct = Feedback::query()->where('is_correct', true)->count();
+        return round(($correct / $total) * 100, 2);
+    }
+}