Build Laravel 13 ticket assistant with Docker, Livewire admin, and helpdesk scraper command

app/Models/AIDecision.php

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+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class AIDecision extends Model
+{
+    protected $table = 'ai_decisions';
+
+    protected $fillable = ['ticket_id', 'article_id', 'confidence', 'explanation', 'raw_response'];
+
+    protected $casts = [
+        'raw_response' => 'array',
+    ];
+
+    public function ticket(): BelongsTo
+    {
+        return $this->belongsTo(Ticket::class);
+    }
+
+    public function article(): BelongsTo
+    {
+        return $this->belongsTo(Article::class);
+    }
+}

app/Models/Article.php

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+<?php
+
+namespace App\Models;
+
+use App\Casts\VectorCast;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+
+class Article extends Model
+{
+    protected $fillable = ['title', 'content', 'embedding'];
+
+    protected $casts = [
+        'embedding' => VectorCast::class,
+    ];
+
+    public function decisions(): HasMany
+    {
+        return $this->hasMany(AIDecision::class);
+    }
+}

app/Models/EmbeddingCache.php

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+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+
+class EmbeddingCache extends Model
+{
+    protected $table = 'embedding_cache';
+
+    protected $fillable = ['text_hash', 'text', 'embedding'];
+
+    protected $casts = [
+        'embedding' => 'array',
+    ];
+}

app/Models/Feedback.php

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+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+
+class Feedback extends Model
+{
+    protected $table = 'feedback';
+
+    protected $fillable = ['ticket_id', 'article_id', 'is_correct', 'notes'];
+}

app/Models/Ticket.php

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+<?php
+
+namespace App\Models;
+
+use App\Casts\VectorCast;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+
+class Ticket extends Model
+{
+    protected $fillable = ['message', 'embedding'];
+
+    protected $casts = [
+        'embedding' => VectorCast::class,
+    ];
+
+    public function decisions(): HasMany
+    {
+        return $this->hasMany(AIDecision::class);
+    }
+
+    public function feedback(): HasMany
+    {
+        return $this->hasMany(Feedback::class);
+    }
+}